Metropac Customer Satisfaction Survey

Please take a moment to answer the following questions to ensure we are doing all we can to make your job easier.  Your business is important to us and we want to make sure you are getting the high quality service you deserve. 

To show our appreciation for your time, upon submitting the survey you will be brought to another page where you can fill in your contact information to receive a free gift.   Thank you for your continued support.   

                                                 SALES-CUSTOMER SERVICE

Product Knowledge:   Poor Needs Improvement Satisfactory  Good Excellent

Tech Assistance:         Poor Needs Improvement Satisfactory  Good Excellent

Cross Referencing:     Poor Needs Improvement Satisfactory  Good Excellent

Friendliness/Attitude: Poor Needs Improvement Satisfactory  Good Excellent

Response Time:           Poor Needs Improvement Satisfactory  Good Excellent

Order Accuracy:         Poor Needs Improvement Satisfactory  Good Excellent

Shipping Options:        Poor Needs Improvement Satisfactory  Good Excellent

Payment Terms:         Poor  Needs Improvement Satisfactory     Good Excellent 

Phone System:            Poor  Needs Improvement Satisfactory     Good Excellent 

Overall Rating:          Poor Needs Improvement Satisfactory   Good Excellent 

Do you hear from a Metropac Sales Rep often enough?
 No   Yes

Any sales associate(s) you feel deserve recognition for there service? Needs Improvement?
Please Explain:  

                                                                  PRODUCT LINE

Product Selection:      Poor Needs Improvement Satisfactory  Good Excellent

Availability:                 Poor Needs Improvement Satisfactory  Good Excellent

Pricing:                         Poor Needs Improvement Satisfactory  Good Excellent

Return Policy:              Poor Needs Improvement Satisfactory  Good Excellent

Do you purchase any OEM Replacement Parts?  None AO Smith Bradford White Burnham Fasco Goodman Heil Quaker ICM Lennox Lochinvar McQuay Nordyne Reznor Rheem Teledyne Laars Weil McLain York
To make multiple choices hold down the Ctrl Key while making your selections.

Is there any product(s) that you would like us to stock?
 No   YesIf yes ,what Products.

Would you be interested in product training?
 No   YesIf yes ,what Products.

                                                   MARKETING

What trade publication to you receive?     Distribution Center HVAC Distribution Business HVAC Insider Supply House Times The Wholesaler
To make multiple choices hold down the Ctrl Key while making your selections.

Have you seen our ads in any of the above magazines? 
  No   Yes Don't receive them.

Do you take advantage of our Spring & Fall Stock-Up specials?
 No   Yes  Haven't seen them.

                                              TECHNOLOGY/WEB

Have you visited our website?
 No   Yes 

Did you find it easy to navigate?
No   Yes 

Have you found the images that we have been adding in Web Order Entry helpful?
No   Yes 

What was the purpose of your visit?  Just Browsing Down Load Price Sheets Check Price & Availibility View Online Catalogs Product Information Track an Order Place an Order
To make multiple choices hold down the Ctrl Key while making your selections.

Would you be interested in a training class on how to use Metropac's web order entry system? 
 No   Yes 

                                                       MISC

Please tell us why you purchase from Metropac instead of the competition?

Please tell us why you purchase from the competition instead of Metropac?

Are you aware of our Next Day Air Special? (10lbs or less for only $15.00 with a minimum purchase of $50.)  No   Yes 

Are you aware of our freight allowed policy for orders $2500.00 or more?
 No   Yes 

Do you prefer   UPS    FEDEX   NO PREFERENCE  

Are you aware of our Summer and Winter hours?  No   Yes 

How long have you been a Metropac Customer? 

Please tell us any areas that you would like us to improve on.